Frequently asked questions

How do I sign in?
On which devices can I use the Delen app?
Is my PIN the same for all my devices?
How can I change my PIN?
Who do I contact in case of problems?
Are the app and Delen OnLine safe?

How do I sign in?

When signing in for the first time you must first register your devices (smartphone, tablet, computer or laptop) with your digipass, your username and your personal code. Your manager provided you with these during your first meeting. You must create a new PIN when registering.

Once your device has been registered you will be able to sign in quickly and easily using your new PIN during future visits.

If you have forgotten your password or your PIN, please contact our helpdesk (+352 44 50 60 224).

On which devices can I use the Delen app?

The Delen app runs on the following operating systems:

  • Apple: on smartphones and tablets, iOS11 or later
  • Android: on smartphones and tablets, Android 6.0 or later

Is my PIN the same for all my devices?

Yes. You can consult your portfolio on different devices (smartphone, tablet, computer or laptop) using the same PIN. Each device must be registered with the digipass before you can log in with your PIN.

How can I change my PIN?

To change your PIN you must register your devices (smartphone, tablet, computer or laptop) again with your digipass, your username and your personal code.

Who do I contact in case of problems?

Please contact the Delen helpdesk via helpdesk@delen.lu or via telephone number +352 44 50 60 224. The helpdesk is available Monday to Friday from 09:00 to 17:00.

Are the app and Delen OnLine safe?

Yes. They comply with all safety conditions set by Delen Private Bank Luxembourg for its digital channels.

  • You may only access your portfolio if you have registered your devices (smartphone, tablet, computer or laptop) with your digipass, your username and your personal code.
  • After registering you must create a new PIN for each device to limit access to the app.
  • You will automatically be signed out when you stop using the app or Delen OnLine.
  • Delen Private Bank Luxembourg will never ask you for your login details via email or by telephone. Never provide this information to anyone.
 
 
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